FAQ
What is Minara Gems?
Minara Gems is premier destination for exquisite imitation jewelry, proudly established in Ontario, Canada. At Minara Gems, we believe that everyone deserves to adorn themselves with beautiful, high-quality jewelry without breaking the bank. We are the largest online imitation jewelry store in Canada.
What is Minara Gems return policy?
At Minara, we strive to best serve our customers. If you receive damanged or incorrect product, we'd happily initiate a return and refund, once you send us unboxing video at info@minaragems.com or our whatsapp number.
We do not accept returns for any other reasons. Please refer to Return & Refund Policy page for details.
What is Minara Gems Shipping policy?
We ship our products worldwide. We offer flat shipping rates worldwide. Please refer to Delivery Instructions for details.
I want to send gift to someone special. Can Minara Gems do it?
If you want to send Minara Gems products as gift to someone special, please email us your order number with any special message to be printed with the gift at info@minaragems.com or via whatsapp number
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Cancellations are honored if your order hasn't been dispatched yet. Please email us at info@minaragems.com to request a cancellation.
Is there any allergic information i need to be aware about?
Yes, allergy disclaimer can be found in disclaimer section.
How do I connect with Minara Gems customer support?
You can connect with our customer support team either via email info@minaragems.com or via Chat feature on the web or mobile website. It is at the bottom right. You can also send us a message on our Whatsapp number +1(647) 839-0026
I have technical difficulties with website or cannot place my order.
Please email us at info@minaragems.com or connect with us via our whatsapp number. If neither works, please send us a direct message on our instagram page. Our customer success team will be happy to assist you.